Support

We're here to help. Find answers below or reach out directly.

📧 Email Support

Send us a message and we'll get back to you within 24 hours.

autohookai@gmail.com

🔒 Privacy Policy

Learn how PureX collects, uses, and protects your personal data.

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📄 Terms of Service

Read the terms that govern your use of the PureX application.

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Frequently Asked Questions

The barcode scanner isn't working — what should I do?

Make sure you've granted camera permission to PureX in your iPhone Settings → PureX → Camera. Try holding the phone steady about 15–25 cm from the barcode in good lighting. If the product isn't found, try the Search tab instead.

Why does the Water screen say "Location Unavailable"?

The water quality feature requires location permission. Go to Settings → PureX → Location and select "While Using the App". Your location is only used to identify your local water utility — it is never stored.

How is the health score calculated?

The score is calculated from ingredients, nutritional values, additives, and any health goals you've set. Data comes from Open Food Facts and the USDA FoodData Central database. Your selected health goals (e.g. Low Sugar, Gluten-Free) apply additional scoring modifiers.

My product scan shows "No data found" — why?

Not every product is in the Open Food Facts or USDA databases. If your product isn't found, you can search for a similar product manually using the Search tab. You can also contribute to Open Food Facts at world.openfoodfacts.org to add missing products.

How do I cancel my Pro subscription?

Subscriptions are managed through Apple. To cancel: open the Settings app on your iPhone → tap your Apple ID at the top → Subscriptions → PureX Pro → Cancel Subscription. You'll retain Pro access until the end of the current billing period.

I was charged but the app still shows Free — what do I do?

Please email us at autohookai@gmail.com with your Apple receipt and we'll resolve it immediately. You can also try signing out and back in to refresh your subscription status.

How do I delete my account and data?

Email us at autohookai@gmail.com with the subject "Account Deletion" and the email address linked to your PureX account. We'll delete all your data within 7 days.

Does PureX work without an account?

Yes — you can scan products and check water quality without creating an account. An account is required to sync your scan history across devices and to access Pro features.

What does PureX Pro include?

Pro gives you unlimited scans, full water quality analysis, advanced contaminant detection, personalised health goal scoring, product rankings, complete scan history, and real-time risk notifications. Available monthly ($4.99) or yearly ($29.99).

Is PureX available on Android?

PureX is currently available on iOS. An Android version is in development. Email us at autohookai@gmail.com to be notified when it launches.